An ANP-balanced scorecard methodology to quantify the impact of TQM elements on organisational strategic sustainable development: Application to an oil firm

Article

Abstract: This paper presents a methodology for quantifying the impact of Total Quality Management TQM element

Palabras claves:

Analytic Network Process, Balanced Scorecard, Sustainability, TQM

Autores:

Alfaro-Saiz J.J., Carla Andrade Arteaga, Rodríguez-Rodríguez R., Verdecho M.J.

Fuentes:

scopus