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An ANP-balanced scorecard methodology to quantify the impact of TQM elements on organisational strategic sustainable development: Application to an oil firm
ArticleAbstract: This paper presents a methodology for quantifying the impact of Total Quality Management TQM elementPalabras claves:Analytic Network Process, Balanced Scorecard, Sustainability, TQMAutores:Alfaro-Saiz J.J., Carla Andrade Arteaga, Rodríguez-Rodríguez R., Verdecho M.J.Fuentes:scopusPerformance measurement in SMEs: systematic literature review and research directions
ArticleAbstract: The purpose of this paper is double. First, the research about performance measurement (PM) in smallPalabras claves:CONCEPTUAL FRAMEWORK, Performance measurement, small- and medium-sized enterprises, Systematic literature reviewAutores:Alfaro-Saiz J.J., Rodríguez-Rodríguez R., Verdecho M.J., Ximena Rojas-LemaFuentes:scopus