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scopus(11)
Benefits received by the Spanish tourist accommodation sector in the implementation of quality management system
ArticleAbstract: The intense competition between the tourism industries has led companies to inte-grate into their maPalabras claves:Benefits, Q for quality, Quality management, Tourist accommodationAutores:Del Río‐Rama M.d.l.C., Fraiz-Brea J.A., José Álvarez-GarcíaFuentes:scopusDependency relationships between critical factors of quality and employee satisfaction
ArticleAbstract: The literature has paid very little attention to the effects of the critical factors of quality on ePalabras claves:Quality management, results of the employees, Structural equation model, ‘Q for tourist quality’Autores:Del Río‐Rama M.d.l.C., José Álvarez-García, Ramos-Pires A., Saraiva M.Fuentes:scopusHow do quality practices affect the results?: The experience of thalassotherapy centres in Spain
ArticleAbstract: Most thalassotherapy centres in Spain do not have any quality certification but they are carrying ouPalabras claves:Company's performance, critical factors, Service quality, spain, Thalassotherapy centres, TQMAutores:Del Río‐Rama M.d.l.C., José Álvarez-García, Miras-Rodríguez M.d.M.Fuentes:scopusImplementation of a quality management system in rural accommodations: Perceived benefits
ArticleAbstract: The aim of the research is to analyze the impact of the perceived benefits of implementation and subPalabras claves:Benefits, critical factors, Q for tourist quality, Quality management, Results, Tourist accommodationAutores:Del Río‐Rama M.d.l.C., José Álvarez-García, Simonetti B.Fuentes:scopusQuality in customer service and its relationship with satisfaction: An innovation and competitiveness tool in sport and health centers
ArticleAbstract: The objective of this research was to analyze the influence of the dimensions that enable the ratingPalabras claves:Perceived quality of the service, Quality, Rating scale sports organizations (EPOD), SATISFACTION, Sport and health centersAutores:Del Río‐Rama M.d.l.C., Durán‐sánchez A., José Álvarez-García, Vázquez E.G.Fuentes:scopusQuality management. Wineries of the Designation of Origin and Wine Route Ribera del Guadiana (Spain)
ArticleAbstract: The aim of this work is to know the level of implementation of the critical factors of quality in thPalabras claves:Designation of Origin Wine, Protected Designation of Origin (P.D.O.), Quality management, Wine Route, WineriesAutores:Corredor-Borrero M., Del Río‐Rama M.d.l.C., José Álvarez-García, Paul Sarango-LalanguiFuentes:scopusQuality practices and their influence on customer results: an empirical study
ArticleAbstract: The purpose of this paper is to examine the relationship between the critical factors of quality andPalabras claves:customer result, Quality management, rural accommodations, Structural equation modellingAutores:Del Río‐Rama M.d.l.C., José Álvarez-García, Oliveira C.Fuentes:scopusRelationship between tools and critical factors of quality
ArticleAbstract: In this paper, an empirical study is carried out in order to know the most common tools and qualityPalabras claves:Q for tourist quality, Quality management, Tools for quality management, Tourist accommodationAutores:Del Río‐Rama M.d.l.C., Fraiz-Brea J.A., José Álvarez-García, Vila Alonso M.Fuentes:scopusPráticas de qualidade, responsabilidade social corporativa e o critério “resultados na sociedade” do modelo EFQM
ArticleAbstract:Palabras claves:Autores:Coca-Pérez J., Del Río‐Rama M.d.l.C., José Álvarez-GarcíaFuentes:scopusThermal baths of Portugal, quality management maturity perceived by the managers. Empirical study
ArticleAbstract: This paper presents the results of the study presented in order to identify the motivations that wouPalabras claves:Benefits, critical factors, Motivations, Quality management, Thermal baths of PortugalAutores:Del Río‐Rama M.d.l.C., Fraiz-Brea J.A., José Álvarez-GarcíaFuentes:scopus