Designing an instrument to measure the QoS of a Spanish virtual store

Conference Object

Abstract: This article describes the development of an instrument, in the form of a survey, which is distribut

Palabras claves:

Business to Consumers (B2C), factor analysis, goodness of fit indices, Service quality, Web Application

Autores:

Carlos De Castro Lozano, De La Torre-Diéz I., Fernández J.B., López-Coronado M., Pernas F.D., Sainz de Abajo B., Salcines E.G.

Fuentes:

scopus