Quality management and customer results: the tourist accommodation sector in Spain

Article

Abstract: Purpose: The purpose of this paper is to examine the relationship between the critical factors of qu

Palabras claves:

critical factors, Customer satisfaction, Quality management, spain, Tourist accommodation

Autores:

Del Río‐Rama M.d.l.C., José Álvarez-García, Simonetti B.

Fuentes:

scopus