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Chatbot for Technical Support, Analysis of Critical Success Factors Using Fuzzy Cognitive Maps
Conference ObjectAbstract: Remote assistance needs to be automated for better coverage in time, quality, and quantity of clientPalabras claves:Chatbots, Critical success factors, Fuzzy cognitive maps simulation, Natural Language, technical supportAutores:Daniel Humberto Plua Moran, Maikel Yelandi Leyva Vazquez, Mayorga Plua S.E., Miguel Angel Quiroz Martinez, Monica Daniela Gomez Rios, Monica Gómez RíosFuentes:googlescopusAnalysis of the emotions experienced by learning greedy algorithms with augmented reality
Conference ObjectAbstract: Students have difficulties in understanding algorithm subjects, in particular how the source code ofPalabras claves:Augmented reality, emotions, greedy algorithm, LearningAutores:Monica Daniela Gomez Rios, Paredes-Velasco M., Velazquez-Iturbide J.A.Fuentes:scopus