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Publisher
2018 5th International Conference on eDemocracy and eGovernment, ICEDEG 2018(1)
International Journal of Applied Engineering Research(1)
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Programación informática, programas, datos, seguridad(2)
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Funcionamiento de bibliotecas y archivos(1)
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google(1)
Analysis of COBIT 5 Process 'DSS02 - Manage Service Requests and Incidents' for the Service Desk Using Process Mining
Conference ObjectAbstract: The Incident Management in IT departments provides traceability of events that are reported, and itPalabras claves:Event Log, Incident Management, petri net model, Process mining, service deskAutores:Christian Ruiz, Iveth Tello, Sang Guun YooFuentes:googlescopusImprovement of the triage process using process automatization and machine learning
ArticleAbstract: From historical times, classification of patients according their priority level has been consideredPalabras claves:clinical decision support, Data Mining, Machine learning, Medicine, Process improvement, TriageAutores:Christian Ruiz, Iveth Tello, Sang Guun YooFuentes:scopus