Towards a Lean University: Measuring the quality of the service and defining priorities for improvement

Conference Object

Abstract: Nowadays higher education institutions in Ecuador have limited funds and resources, therefore applic

Palabras claves:

6 sigma, LEAN, Quality, SERVICE, VOC

Autores:

Cabanilla Sánchez Bianka, Ingy López Iglesias Sofia, Jorge Abad-Moran, Vera Aguirre Josselin

Fuentes:

scopus