A transformative perspective of financial services for the unbanked

Article

Abstract: Purpose: This paper aims to examine the factors that affect financial services design of and their e

Palabras claves:

Customer participation, Customer well-being, Financial empowerment, Financial services, Interaction with the storekeeper, Perceived customer support, SELF-EFFICACY, trust, WELL-BEING

Autores:

Adriana Andrea Amaya Rivas, Juan Carlos Bustamante

Fuentes:

scopus