Know your customer: Detection of Customer Experience (CX) in Social Platforms using Text Categorization

Conference Object

Abstract: Customers nowadays are one online post away from their stores, specially when it comes to post-shopp

Palabras claves:

Customer experience, data science, Machine learning, Social media, Text categorization

Autores:

Carmen Vaca-Ruiz, Edgar Izquierdo, Juan Carlos Bustamante, Leonardo Kuffó

Fuentes:

google

scopus