Evaluation of the Quality of Service of Delivery Applications and its Influence on Consumer Loyalty

Conference Object

Abstract: The objective of this study is to evaluate the quality of service of delivery applications, in order

Palabras claves:

DELIVERY, electronic commerce, ESQUAL model, Loyalty, Quality of service

Autores:

Christian Vera Alcivar, Molina Salazar Manuel Alejandro, Ramírez Avelino Karla Gabriela, Ronald Enrique Campoverde Aguirre, Víctor Hugo González Jaramillo

Fuentes:

scopus