Palabras claves: Balanced Scorecard, fuzzy logic, Mamdani method, Membership Function, sterilization, Surgical instruments
Autores: Alexandra Wilches-Medina, Carlos Alberto Sánchez Castillo, David X. Cárdenas-Giler, Edwin Guillermo Guaman Redrovan, Jefferson E. Núñez-Gaibor, Joffre León-Acurio, Lorenzo Jovanny Cevallos Torres, Miguel Botto-Tobar