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Applying business process modeling to improve IT incident management processes in a public entity in Peru
ArticleAbstract: Business models used to improve current operations and tasks within private and public organizationsPalabras claves:Business process modelling, HELP DESK, Incident Management, IT Service ManagementAutores:Alonso I.A., Cristian Mera Macias, Pascal M.P.Fuentes:googlescopusField study of the management of the IT services catalog in public organizations in the Manabí province, Ecuador
Conference ObjectAbstract: The catalog of Information Technology (IT) services is a structure where the IT services are identifPalabras claves:IT service catalog, IT Service Management, IT service portfolioAutores:Alonso I.A., Cristian Mera MaciasFuentes:googlescopusReview of Proposals for the Construction and Management of the Catalog of Information Technology Services
ArticleAbstract: The catalog of information technology services is a structure where the information technology serviPalabras claves:IT demand, IT Services Catalog, IT services management, IT services portfolioAutores:Alonso I.A., Cristian Mera MaciasFuentes:googlescopusProposal for the identification of information technology services in public organizations
ArticleAbstract: Handling complexity and symmetry in the identification of services for the management of informationPalabras claves:IT service, IT Services Catalog, IT services portfolio, Service identificationAutores:Alonso I.A., Cristian Mera MaciasFuentes:googlescopus