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Applying business process modeling to improve IT incident management processes in a public entity in Peru
ArticleAbstract: Business models used to improve current operations and tasks within private and public organizationsPalabras claves:Business process modelling, HELP DESK, Incident Management, IT Service ManagementAutores:Alonso I.A., Cristian Mera Macias, Pascal M.P.Fuentes:googlescopusSoftware tool for the automation of the construction of a catalogue of information technology services
ArticleAbstract: The construction of the information services catalogue is an activity that has been carried out usinPalabras claves:IT Services Catalog, IT services management, Machine learningAutores:Alonso I.A., Cristian Mera Macias, Daniela Vera VélezFuentes:scopus