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ACM International Conference Proceeding Series(1)
IBIMA Business Review(1)
Proceedings of the 31st International Business Information Management Association Conference, IBIMA 2018: Innovation Management and Education Excellence through Vision 2020(1)
Applying business process modeling to improve IT incident management processes in a public entity in Peru
ArticleAbstract: Business models used to improve current operations and tasks within private and public organizationsPalabras claves:Business process modelling, HELP DESK, Incident Management, IT Service ManagementAutores:Alonso I.A., Cristian Mera Macias, Pascal M.P.Fuentes:googlescopusField study of the management of the IT services catalog in public organizations in the Manabí province, Ecuador
Conference ObjectAbstract: The catalog of Information Technology (IT) services is a structure where the IT services are identifPalabras claves:IT service catalog, IT Service Management, IT service portfolioAutores:Alonso I.A., Cristian Mera MaciasFuentes:googlescopusEvaluation of the management of the Information Technology Services Catalog in public organizations in the province of Manabí, Ecuador
Conference ObjectAbstract: The catalogue of Information Technology (IT) services is a structure where the identified IT servicePalabras claves:IT demand management, IT Service Management, IT service portfolio, IT services catalog managementAutores:Alonso I.A., Cristian Mera Macias, Daniela Vera VélezFuentes:scopus