Evaluation of the quality of passenger transportation services of the company bluebus – star

Article

Abstract: The quality of services is vital for the performance of organizations; it is the only guarantee of b

Palabras claves:

Customer satisfaction, Employee satisfaction, Service quality, SERVQUAL model, Transportation quality

Autores:

Ariel José Romero-Fernández, Iruma Alfonso González, Luis Fernando Latorre

Fuentes:

scopus