Chatbot for Technical Support, Analysis of Critical Success Factors Using Fuzzy Cognitive Maps

Conference Object

Abstract: Remote assistance needs to be automated for better coverage in time, quality, and quantity of client

Palabras claves:

Chatbots, Critical success factors, Fuzzy cognitive maps simulation, Natural Language, technical support

Autores:

Daniel Humberto Plua Moran, Maikel Yelandi Leyva Vazquez, Mayorga Plua S.E., Miguel Angel Quiroz Martinez, Monica Daniela Gomez Rios, Monica Gómez Ríos

Fuentes:

google

orcid

scopus