Strategic direction and customer satisfaction: Case of the tourist transport company liberpesa S.A.

Conference Object

Abstract: This research focuses on strategic direction and customer satisfaction, being a topic of great globa

Palabras claves:

Customer satisfaction, Quality of service, Strategic management

Autores:

Andrés Padilla, Emanuel Bohórquez, Humberto Peña, Maritza Pérez

Fuentes:

scopus