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Administrative management and quality of service: a diagnosis in the MiPymes of the hotel sector of the Salinas canton
Conference ObjectAbstract: This research focuses on the tourist administrative management and quality of the service, being issPalabras claves:Administrative Management, Quality of service, TOURISMAutores:BENAVIDES-RODRÍGUEZ, Arturo Gustavo, PhD, Emanuel Bohórquez, Maritza Pérez, William CaicheFuentes:scopusStrategic direction and customer satisfaction: Case of the tourist transport company liberpesa S.A.
Conference ObjectAbstract: This research focuses on strategic direction and customer satisfaction, being a topic of great globaPalabras claves:Customer satisfaction, Quality of service, Strategic managementAutores:Andrés Padilla, Emanuel Bohórquez, Humberto Peña, Maritza PérezFuentes:scopus