Lean after sales service: implementation of dmaic methodology in after sales processes of an automotive workshop

Conference Object

Abstract: In order to offer the customer the opportunity to experience a differentiating after-sales service i

Palabras claves:

After-sales, Automotive Workshop, DMAIC, LEAN SIX SIGMA, Quality

Autores:

Andrea Michel Chávez Guachamín, Pablo Sebastián Burneo Arteaga

Fuentes:

scopus