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International Journal of Industrial Engineering and Management(1)
Proceedings of the International Conference on Industrial Engineering and Operations Management(1)
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scopus(2)
Lean after sales service: implementation of dmaic methodology in after sales processes of an automotive workshop
Conference ObjectAbstract: In order to offer the customer the opportunity to experience a differentiating after-sales service iPalabras claves:After-sales, Automotive Workshop, DMAIC, LEAN SIX SIGMA, QualityAutores:Andrea Michel Chávez Guachamín, Pablo Sebastián Burneo ArteagaFuentes:scopusUAVs’ efficient assembly: Lean Manufacturing implementation in an UAVs’ Assembly Company
ArticleAbstract: In the UAV (often called drones) industry a zero defects culture is required. However, process improPalabras claves:DMAIC, Ranked Positional Weight, Shojinka, UAV, VOCAutores:Pablo Sebastián Burneo Arteaga, S. A. VillacísFuentes:scopus