Documentos de Paola Vanessa Perez-Parrales | REDI

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Filtros aplicados

Publisher: "Advances in Intelligent Systems and Computing"

Subtipo de publicación

Conference Object(1)

Área temáticas

Funcionamiento de bibliotecas y archivos(1)

Área de conocimiento

Tecnologías de la información y la comunicación(1)

Año de Publicación

Origen

Palabras Claves

Attention to customer(1)

Customer relationship management(1)

Quality in the service(1)

Service to customer(1)

TECHNOLOGICAL TOOLS(1)

Evolution of the Technologies Used for the Customer Relationship Management CRM

Conference Object

Abstract: Since the insertion of CRM in companies, positive effects had been generated in the management of th

Palabras claves:

Attention to customer, Customer relationship management, Quality in the service, Service to customer, TECHNOLOGICAL TOOLS

Paola Vanessa Perez-Parrales, Ricardo Patricio Medina-Chicaiza, Robert Danilo Cruz-Frutos