Quality in the service as a planning tool in companies in the tertiary sector

Article

Abstract: The service companies of the province of Tungurahua-Ecuador, do not apply quality standards in their

Palabras claves:

Customer satisfaction, Quality level, Quality standards, service companies, Service plan

Autores:

Iván Silva-Ordoñez, Raúl Villalba-Miranda, Santamaría Freire Edwin, Santamaría-Freire E., Silva Ordoñez Iván, Villalba Miranda Raúl, Walter Jiménez Silva, Walter Jiménez-Silva

Fuentes:

scopus