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Article(3)
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International Journal of Business and Management Science(1)
Polish Journal of Management Studies(1)
Tourism and Hospitality Management(1)
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Turismo(3)
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2017(3)
Quality management and customer satisfaction in a tourist destination, a structural equation analysis
ArticleAbstract: The paper is based on the premise that customers aspire to achieve maximum satisfaction of the produPalabras claves:Customer satisfaction, Quality management, Structural equation analysis, TOURISM, Tourist destinationAutores:Alexander Sánchez-Rodríguez, Gelmar García-Vidal, Reyner Pérez-Campdesuñer, Rodobaldo Martínez-VivarFuentes:scopusRelationship between quality management and customer satisfaction to improve loyalty towards tourist destination
ArticleAbstract: This study analyses the relationship between the quality of service offered in a tourist destinationPalabras claves:Quality management, TOURISM, Tourist destination, Tourist loyalty, Tourist satisfactionAutores:Alexander Sánchez-Rodríguez, Gelmar García-Vidal, Reyner Pérez-Campdesuñer, Rodobaldo Martínez-VivarFuentes:googlescopusStructural equation model: Influence on tourist satisfaction with destination atributes
ArticleAbstract: Purpose - To present a model that expresses the relationships observed between a set of independentPalabras claves:Customer satisfaction, Structural equation model, TOURISM, Tourist destinationAutores:Alexander Sánchez-Rodríguez, Gelmar García-Vidal, Reyner Pérez-Campdesuñer, Rodobaldo Martínez-VivarFuentes:googlescopus