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Contingency theory to study leadership styles of small businesses owner-managers at Santo Domingo, Ecuador
ArticleAbstract: The study provides a discussion about the leadership style of small businesses owner-managers at SanPalabras claves:ECUADOR, Leadership contingency theory, Leadership styles, Owner-managers, small businessesAutores:Alexander Sánchez-Rodríguez, Gelmar García-Vidal, Reyner Pérez-Campdesuñer, Rodobaldo Martínez-VivarFuentes:googlescopusApplication of a methodology based on the theory of constraints in the sector of tourism services
ArticleAbstract: Purpose: The objective of the research was aimed at achieving the implementation of the theory of coPalabras claves:Hospitality organizations, Logistics decisions, Processes management, supply chain, Theory of constraintsAutores:Alexander Sánchez-Rodríguez, Gelmar García-Vidal, Pérez-Pravia M., Reyner Pérez-Campdesuñer, Rodobaldo Martínez-VivarFuentes:googlescopusLabor competency management within the context of the process of political and economic changes in Cuba
ArticleAbstract: Political and economic changes in Cuba between 1989 and 2016 have shown a significant impact on laboPalabras claves:Cuban economy, Human capital management, Labor competencies, Labor relationshipsAutores:Alexander Sánchez-Rodríguez, Moreno Lázaro J., Rodobaldo Martínez-VivarFuentes:googlescopusQuality management and customer satisfaction in a tourist destination, a structural equation analysis
ArticleAbstract: The paper is based on the premise that customers aspire to achieve maximum satisfaction of the produPalabras claves:Customer satisfaction, Quality management, Structural equation analysis, TOURISM, Tourist destinationAutores:Alexander Sánchez-Rodríguez, Gelmar García-Vidal, Reyner Pérez-Campdesuñer, Rodobaldo Martínez-VivarFuentes:scopusRelationship between quality management and customer satisfaction to improve loyalty towards tourist destination
ArticleAbstract: This study analyses the relationship between the quality of service offered in a tourist destinationPalabras claves:Quality management, TOURISM, Tourist destination, Tourist loyalty, Tourist satisfactionAutores:Alexander Sánchez-Rodríguez, Gelmar García-Vidal, Reyner Pérez-Campdesuñer, Rodobaldo Martínez-VivarFuentes:googlescopusPbkp_redicting growth of micro and small business using neural networks
ArticleAbstract: The study of the future behavior of micro and small enterprises is an important issue for owner-manaPalabras claves:Ecuadorian enterprises, Entrepreneurs, Micro and small business, Neural networks, Pbkp_redictionsAutores:Alexander Sánchez-Rodríguez, Gelmar García-Vidal, Reyner Pérez-Campdesuñer, Rodobaldo Martínez-VivarFuentes:googlescopusStructural equation model: Influence on tourist satisfaction with destination atributes
ArticleAbstract: Purpose - To present a model that expresses the relationships observed between a set of independentPalabras claves:Customer satisfaction, Structural equation model, TOURISM, Tourist destinationAutores:Alexander Sánchez-Rodríguez, Gelmar García-Vidal, Reyner Pérez-Campdesuñer, Rodobaldo Martínez-VivarFuentes:googlescopusTools for measuring and improving external customer satisfaction in stores of Santo Domingo, Ecuador
ArticleAbstract: This article is based on the development and application of a procedure to measure and improve exterPalabras claves:Continuous improvement, external customer, measurement of customer satisfaction, Quality of service, total quality managementAutores:Alexander Sánchez-Rodríguez, Gelmar García-Vidal, Reyner Pérez-Campdesuñer, Rodobaldo Martínez-VivarFuentes:googlescopus