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Proceedings - 2019 International Conference on Information Systems and Computer Science, INCISCOS 2019(1)
Proceedings - 3rd International Conference on Information Systems and Computer Science, INCISCOS 2018(1)
Benefits of implementing an ISMS according to the ISO 27001 standard in the ecuadorian manufacturing industry
Conference ObjectAbstract: The high amount of information and the low security level within critical processes of the manufactuPalabras claves:Data integrity, data security, ISMS, ISO 27001, Manufacturing industry, PDCAAutores:Bolivar Jacome Canchig, Joffre Velasco, Luis Pilicita, Oswaldo Moscoso-Zea, Pablo Saa, Rodrigo UllauriFuentes:googlescopusCustomer Support Optimization through Waiting Line Simulation: A Financial Institution Case Study
Conference ObjectAbstract: The financial sector is a section where customer service is essential to guarantee customer satisfacPalabras claves:probability distributions, queues, simulation models, Waiting linesAutores:Bolivar Jacome Canchig, Dorian Oswaldo Mora Sanchez, Freddy Ignacio Alvarez Subia, Steeven Gabriel Jacome MoromenachoFuentes:scopus