Customer Support Optimization through Waiting Line Simulation: A Financial Institution Case Study

Conference Object

Abstract: The financial sector is a section where customer service is essential to guarantee customer satisfac

Palabras claves:

probability distributions, queues, simulation models, Waiting lines

Autores:

Bolivar Jacome Canchig, Dorian Oswaldo Mora Sanchez, Freddy Ignacio Alvarez Subia, Steeven Gabriel Jacome Moromenacho

Fuentes:

scopus