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Analysis of the service of a higher education institution in times of pandemic using the SERVPERF model
Conference ObjectAbstract: This article presents the analysis of the result of the application of the SERVPERF model that allowPalabras claves:covid, higher education, Quality of service, Service management, ServperfAutores:Julio Ríos-Zaruma, María Eugenia Enríquez-MoraFuentes:scopusInformation and communication technologies and their relationship with academic performance in higher education
Conference ObjectAbstract: The objective of the research was to analyze the incidence of the pedagogical use of ICT with the acPalabras claves:ACADEMIC PERFORMANCE, higher education, ict, PADLETAutores:Angel Higuerey, Julio Ríos-Zaruma, Laura Magali Chamba-Rueda, Mariuxi Claribel Pardo – CuevaFuentes:scopus