Use of Social Networks and Development of the Servqual Method in the hotels of I, II, III, IV and v category of the city of Loja as tools for continuous improvement on tourism industry

Conference Object

Abstract: This article presents the use of social networks and the development of the Servqual method as an ob

Palabras claves:

Hotels, Servqual, SOCIAL NETWORKS, TOURISM

Autores:

Karla Elizabeth Alvaradonleon, Pablo Alejandro Quezada-Sarmiento, Patricia Marisol Chango-Cañaveral

Fuentes:

scopus