Structural Equations Method for the Analysis of the Quality of Service in the Hotel Industry

Conference Object

Abstract: This article examines the quality of service experienced at the Sonesta Loja hotel in Ecuador. We ca

Palabras claves:

intangible elements, Level of satisfaction, perceived value and small and medium-sized enterprises, Service quality, tangible elements

Autores:

Betty Cuenca, Clara Gonzaga-Vallejo, Salvador Cortés-García

Fuentes:

scopus