Analysis of the service of a higher education institution in times of pandemic using the SERVPERF model

Conference Object

Abstract: This article presents the analysis of the result of the application of the SERVPERF model that allow

Palabras claves:

covid, higher education, Quality of service, Service management, Servperf

Autores:

Julio Ríos-Zaruma, María Eugenia Enríquez-Mora

Fuentes:

scopus