Evaluation of service quality at a sport center: Case study

Book Part

Abstract: At present, in the sports services industry, “perceived quality of service” becomes an important con

Palabras claves:

perceived quality, Quality management, Satisfaction of customers, Scale of perception of sports organizations (EPOD), Service quality, Sport center, sport management

Autores:

José Álvarez-García, Oliveira C., Rueda-Armengot C.

Fuentes:

scopus