Applying business process modeling to improve IT incident management processes in a public entity in Peru

Article

Abstract: Business models used to improve current operations and tasks within private and public organizations

Palabras claves:

Business process modelling, HELP DESK, Incident Management, IT Service Management

Autores:

Alonso I.A., Cristian Mera Macias, Pascal M.P.

Fuentes:

google

scopus