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scopus(4)
Benefits received by the Spanish tourist accommodation sector in the implementation of quality management system
ArticleAbstract: The intense competition between the tourism industries has led companies to inte-grate into their maPalabras claves:Benefits, Q for quality, Quality management, Tourist accommodationAutores:Del Río‐Rama M.d.l.C., Fraiz-Brea J.A., José Álvarez-GarcíaFuentes:scopusAnalysis of dependency relationships between the critical factors of the quality and performance. Tourist accommodation sector in Spain
ArticleAbstract: The literature review previous to the realization of this research has allowed us to observe that inPalabras claves:"Q for Tourist Quality", Customer results, Quality management, Structural equation modelsAutores:Del Río‐Rama M.d.l.C., Fraiz-Brea J.A., José Álvarez-García, Vila Alonso M.Fuentes:scopusRelationship between tools and critical factors of quality
ArticleAbstract: In this paper, an empirical study is carried out in order to know the most common tools and qualityPalabras claves:Q for tourist quality, Quality management, Tools for quality management, Tourist accommodationAutores:Del Río‐Rama M.d.l.C., Fraiz-Brea J.A., José Álvarez-García, Vila Alonso M.Fuentes:scopusThermal baths of Portugal, quality management maturity perceived by the managers. Empirical study
ArticleAbstract: This paper presents the results of the study presented in order to identify the motivations that wouPalabras claves:Benefits, critical factors, Motivations, Quality management, Thermal baths of PortugalAutores:Del Río‐Rama M.d.l.C., Fraiz-Brea J.A., José Álvarez-GarcíaFuentes:scopus