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Evaluation Techniques for Chatbot Usability: A Systematic Mapping Study
ArticleAbstract: The use of chatbots has increased considerably in recent years. These are used in different areas anPalabras claves:Chatbots, Systematic Mapping Study, Usability, usability techniquesAutores:Acuña S.T., Castro J.W., Juan De Lara, Ren R.Fuentes:scopusCollaborative Modelling: Chatbots or On-Line Tools? An Experimental Study
Conference ObjectAbstract: Modelling is a fundamental activity in software engineering, which is often performed in collaboratiPalabras claves:Chatbots, Collaborative modelling, EFFECTIVENESS, EFFICIENCY, Quality, SATISFACTION, UsabilityAutores:Acuña S.T., Castro J.W., Juan De Lara, Perez-Soler S., Ren R., Santos A.Fuentes:scopusExperimentation for Chatbot Usability Evaluation: A Secondary Study
ArticleAbstract: Interest in chatbot development is on the rise. As a usability evaluation is an essential step in chPalabras claves:Chatbots, experiments, family of experiments, Systematic Mapping Study, UsabilityAutores:Acuña S.T., Castro J.W., Dieste Ó., Mireya Zapata-Rodríguez, Ren R.Fuentes:googlescopus