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How service quality results in customer satisfaction of large-scale retailers in Malaysia
ArticleAbstract: Due to the large number of global marketers and global brands, retailers face many challenges. WithPalabras claves:Malaysia, retail store, SATISFACTION, Service qualityAutores:Parvaneh Saeidi, Rasli A.B.M., Saaeidi S.A., Saeidi S.P., Sayedeh Parastoo SaeidiFuentes:googlescopusIdentifying the gap and differences between customers' expectations for banks' corporate social responsibility and the actual scenario
ArticleAbstract: The present study, for the first time, examines the gap between the customers' corporate social respPalabras claves:corporate social responsibility (CSR), Customers' expectation, Managers' CSR perception, Non-branch bankAutores:Mardani A., Othman M.S.H., Parvaneh Saeidi, Saaeidi S.A., Sayedeh Parastoo Saeidi, Streimikiene D.Fuentes:googlescopus