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Investigaciones Europeas de Direccion y Economia de la Empresa(1)
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scopus(2)
Analysis of dependency relationships between the critical factors of the quality and performance. Tourist accommodation sector in Spain
ArticleAbstract: The literature review previous to the realization of this research has allowed us to observe that inPalabras claves:"Q for Tourist Quality", Customer results, Quality management, Structural equation modelsAutores:Del Río‐Rama M.d.l.C., Fraiz-Brea J.A., José Álvarez-García, Vila Alonso M.Fuentes:scopusRelationship between tools and critical factors of quality
ArticleAbstract: In this paper, an empirical study is carried out in order to know the most common tools and qualityPalabras claves:Q for tourist quality, Quality management, Tools for quality management, Tourist accommodationAutores:Del Río‐Rama M.d.l.C., Fraiz-Brea J.A., José Álvarez-García, Vila Alonso M.Fuentes:scopus