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Applied Computing and Informatics(1)
Iberian Conference on Information Systems and Technologies, CISTI(1)
Use of chatbots for customer service in MSMEs
ArticleAbstract: Purpose: This research work aims to arise from developing new communication channels for customer sePalabras claves:ChatBot, Conversational agents, Human-computer Interaction, MSMEs, sus, Usability testingAutores:Guamán F., Jorge Cordero, Luis Barba-GuamanFuentes:googlescopusUse of chatbots for user service in higher education institutions
Conference ObjectAbstract: This paper arises from the need to have new tools or communication channels that allow users to answPalabras claves:ChatBot, higher education, ict, UsabilityAutores:Alcides Toledo, Guamán F., Jorge Cordero, Luis Barba-GuamanFuentes:googlescopus