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Critical success factors for managing systems integration

Abstract:

System integration is a complex technological task, and an infrastructure decision that seems right today might well be obsolete tomorrow. This article proposes a framework of critical success factors (CSFs) that can be used to manage IS integration projects, according to a firm's current stage of IT integration maturity and other IS infrastructure characteristics. To demonstrate the potential utility of this CSF framework, the authors analyze case studies at two firms using 86 metrics for 20 CSFs developed by the authors.