Accessibility of eGovernment services in Latin America

Abstract:

The Web has become a primary source for communicating information and providing services worldwide. Governments are not unaware of this trend; thus, in some countries their government institutions have taken the initiative of offering web-based electronic services (eGovernment). These services are available to its citizens, regardless of their location and physical, cognitive or technological capabilities. Unfortunately, some web designers and developers of eGovernment websites do not follow the web accessibility criteria, creating a gap in the accessibility of eGovernment services. This lack of web accessibility causes exclusion of some people and infringement of the human rights. This gap must be eliminated for the purpose of enabling elderly or disabled people to benefit from the use of eGovernment services offered by governments through their websites. This paper presents a study on the accessibility of …

Año de publicación:

2018

Keywords:

Fuente:

google