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Designing an IT artifact: Framework for the entire process of IT demand management

Abstract:

This paper presents a proposed IT artifact, denominated framework for the entire process of IT Demand Management (IT-DM), which identifies the phases, main activities, and sub-activities of each of the phases of the IT-DM viewed from a strategic level view. This framework is the result of the combination of conceptual models and standards related to IT and business because currently there is a lack of frameworks or methodological guides to assist senior executives and IT professionals of the organization to manage the IT demand and help them to solve the gap that exists between business and IT. We also conducted a supplementary survey incorporating forty two respondents to evaluate our proposed. Our work has a twofold contribution: First, is the IT artifact design. Second is the evaluation positive of the IT artifact.