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Determination of qualitative and quantitative personnel requirements in hotel organizations

Abstract:

The traditional methods of measuring time and calculating the workload to determine the needs of personnel are not completely feasible to apply in hotel organizations due to the diversity of variables to be considered for this purpose and the variability observed in these variables in different job positions. The purpose of this research is to present a method to determine the personnel requirements for hotel organizations. The method to solve the previous problem and the results achieved with its application in a hotel organization is presented. With the implementation of the methodology, it was possible to: Perfect the processes of the entity, formalize the job descriptors with their corresponding competence profiles and determine the personnel requirements for each one of the positions; allowing time savings with the elimination of activities that did not add value, the elaboration and (or) modification of work standards for activities, and higher levels of customer satisfaction.