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Diagnosis of the reliability of the internal control in a tourism entity through its key processes

Abstract:

The objective of this article was diagnosing the reliability of Internal Control in a tourism entity through its key processes. This was conceived under the guidelines of the multi criteria modeling jointly with the detection of weaknesses through the Petri Nets. Ad hoc the order of importance and reliability of the key processes of the entity were determined, and no reliability in the critical processes in the entity object of study, was determinate a high level of control management, besides were detecting weaknesses in its Internal Control System for each one of its key processes.