Diseño de un sistema de gestión de la calidad basado en la norma ISO 9001:2008 para una empresa que comercializa artículos de ferretería en la ciudad de Guayaquil

Abstract:

The company under study, seeking to improve the performance of their processes and to gain an advantage over the other competitors, decided to implement a Quality Management System based on ISO 9001:2008, an international standard that gives guidance for continuous improvement and standardization of internal processes to all types of organizations. For this project, was developed a review of the concepts of a Quality Management System (QMS), a diagnosis of the current situation of the company, was determinated the compliance rate for all the clauses of the Standard and a SWOT analysis. The Design of the Quality Management System for the company was prepared according to the needs of the company and having a focus on the eight principles of quality.

Año de publicación:

2011

Keywords:

• Mejora contínua
• SISTEMA DE GESTIÓN DE LA CALIDAD (SGC)
• Iso 9001:2008

Fuente:

rraae