Analysis of maintenance work categories through measurement

Abstract:

This article presents empirical data from a two-year measurement effort in the maintenance environment of a Canadian organization. The findings reported here are based on a daily data-collection process including 2,152 work requests which required 11,365 days to complete. This set of empirical data confirms some of the findings of the opinion surveys in terms of the stability of the overall workload distribution in the maintenance area, while the analysis of any subset of data indicates that this overall average hides significant differences. This paper includes a discussion on the improved measurement program implemented, and illustrates how insights into the maintenance process are gained through various measurements.

Año de publicación:

1991

Keywords:

Fuente:

scopus