Evaluación y análisis de las disconformidades presentes en el proceso de mantenimiento de vehículos en la Empresa Toyocosta S.A., propuesta de mejora.

Abstract:

SUMMARY This work was carried out at the company Toyocosta S.A. , based on the need to improve the services of maintenance of vehicles that are currently being performed, the study was enabled to demonstrate the critical processes that generate irregularities such as the delivery times that are not fulfilled to the customers and are generating dissatisfaction and complaints. The purposes for improvement are based on Kaizen that will help to improve the customer satisfaction as well as the quality of the service. To identify the problems are carried out studies of times of the production process during the second half of the period 2014-2015, which enabled to identify those in which there were a silent time. Once the results were obtained and identified the complications were established the possible causes, through cause and effect method (Ishikawa) the same that with contributed to the development of the elaboration of the possible solutions and established in a plan of action to attack the root causes. The cost of implementation is $11803.01 and in virtue of the magnitude of the investment the company will assume the cost of same. In conclusion within the recommendations are meant to establish a Kaizen Leader will be the same as monitoring as well as the progress of the activities established that will contribute to the improvement of our processes, in the same way an incentive plan for the staff of the company.

Año de publicación:

2016

Keywords:

• PROPUESTA DE MEJORA KAIZEN
• SISTEMAS PRODUCTIVOS
• MANTENIMIENTO DE VEHÍCULOS
• MÉTODO ISHIKAWA

Fuente:

rraae