Regresar

Factores organizacionales que generan estrés laboral en el personal operativo de un hotel de Quito

Abstract:

The objective of this study was to determine if there is stress at work in the operating personnel in a Hotel in the city of Quito. It is an investigation with a descriptive design, and a quantitative approach undertaken in the year 2011- 2012. In this study we used the Scale of Apperception stress labor Partner “EAE-S” and interviews, in which it focuses on three factors (labor context, work itself and Relationship person- work), applied to 34 people from the 5 areas of the operating personnel: kitchen, restaurant, maids, maintenance and laundry. The universe consists of 34 people, which the men average age is 34.22 years and the women average is 39.83 years. The results of the Scale of Apperception Stress Labor Partner determines that there is high and very high stress. The result let us know that present events are higher than the past events, showing that the factor with more intensity and frequency is factor II (labor context). Within the factor II less frequent themes worked in the company are: relations with others, lack of incentives, and no possibility of job promotion and lack of recognition. Finally, in this study we propose a plan of management of how people can deal with occupational stress, improving the quality of life and work in the operating staff.