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Factors that influence the satisfaction of university students in online education: A study with SEM (Structural Equation Model).

Abstract:

This article aims to empirically measure the factors that influence student satisfaction with online education. By taking as a reference the results obtained with a questionnaire used during the class period among undergraduate students at the Quevedo State Technical University (UTEQ) of Ecuador in the period Covid-19. The instrument consists of 35 questions classified into six factors: student-content interaction, student-teacher relationship, use of SGA platform and other digital tools, evaluation of online education, technological resources and evaluation of online education. To this, the study of demographic characteristics and academic background is added. This study uses the statistical methodology of causal analysis, by means of structural equations (SEM) and the AMOS 26.0 software, based on a conceptual research model. The results obtained show that the proposed theoretical model is acceptable, which was confirmed by estimating it using the maximum likelihood method, establishing that the factors that predominantly affect student satisfaction in online education are: student-content interaction, student-teacher relationship and technological resources.