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Gamification and human factors in quality management systems: Mapping from octalysis framework to ISO 10018

Abstract:

Human factors are important in order to achieve outcomes which are consistent and aligned with organizational strategies and values. However, understanding how to successfully deal with human factors involved in a Quality Management System is a challenging issue. Therefore, there is a need to move beyond traditional mechanisms to manage human aspects. While much attention has focused on the motivation of people though gamification in recent years our mapping found that others human factors described in ISO 10018 such as communication, education, engagement and teamwork could be achieved. Nevertheless, getting the best out of people is not always easy and it is a challenge that cannot be ignored.