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Generic model of processes for assembly companies as a benchmarking strategy for decision making

Abstract:

In a demanding market, companies need to manage their processes efficiently and properly to compete in the world of industry and achieve customer satisfaction. This article presents the creation of a generic model of assembly processes, an administrative model based on common operational, strategic, and support sub-processes carried out in assembly companies. For this purpose, the study took as a reference previous work carried out in three case studies, which allowed the diagramming of the model in a tool based on the Business Process Management methodology, BPM. The results were validated with assembly, strategic and support processes of related and not related products obtained from the literature to show that the processes of the generated model can have common as well as different sub-processes. These comparisons allowed analyzing and establishing ideas for improvement of the assembly processes.